Upon completion of this program, the student will be able to:
PSLO #1. DEMONSTRATE COMMON OFFICE APPLICATIONS SKILLS.
Diagram and differentiate basic computer terminology and apply it to communication.
Construct and modify solutions to simple personal, educational or business needs applying use of office workplace computer programs.
Design, diagram, and construct simple file folder structure on local storage, and access files for upload/download to/from online tools.
Formulate expressions and construct logic comparisons using proper symbols and syntax in workplace computer programs.
Create and organize various types of files using various workplace computer programs.
Construct projects efficiently generating solutions using various workplace computer programs and shortcuts.
Demonstrate the mechanics and use of word processing software to organize and present data in a multicolumn, multipage newsletter format including banner, bordering, tables, text effects and embedded graphics.
Demonstrate appropriate pagination and word processing features to apply a formal (MLA/APA/Chicago) style of documentation in the creation of a multi-section research paper or report with Table of Contents, Index, and Bibliography.
Design and construct a form using multiple content controls.
Apply advanced Excel tools such as pivot tables, pivot charts, and templates to workbooks.
Create audience centric business documents to enhance readability.
PSLO #2. DEMONSTRATE COMMON OFFICE ADMINISTRATION SKILLS.
Integrate the features of working with tasks and schedules to organize both professional and personal information.
Design and assess plans for backup and maintenance of Outlook files and information.
Analyze trends in technologies and evaluate their effects on organizational data analysis.
PSLO #3. DEMONSTRATE BASIC OFFICE COMMUNICATION SKILLS.
Identify techniques to send, receive and manage email messages.
Analyze business situations and determine appropriate methods to deliver negative and positive messages.
PSLO #4. EXAMINE CUSTOMER SERVICE NEEDS AND REQUIREMENTS.
Explain the elements of a service culture.
Analyze strategies for promoting a positive service culture.
Analyze the extent to which customer service is facilitated by the effective use of technology.